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Help Center

Office Hours

Monday - Thursday: 8:30AM - 5:00PM EST
Friday: 8:30 AM - 1:00PM EST

Minimum Order

Minimum Order $100

Credit Card Declined

The most common reason a credit card is declined on our websites is when the customer exceeds the limit the credit card allows for one transaction. Please call the phone number on the back of your card. Otherwise, you can contact us.

Returns

Lockmart will help you navigate your visit to a broad array of products. When you are ready to order, you will know that you will be receiving the highest quality products. All goods leave our warehouse or the manufacturer in perfect condition. They are all known for their strict quality control programs. As a result, all sales are final and not subject to return or cancellation once an order has been placed. All products prepared for shipping are carefully checked to assure that there are no defects. However, should a product prove to be defective due to the manufacturer's actions, we will accept defective returns within the manufacturer's warrantee period. Please send us an e-Mail found on our contact page for a return authorization number, and also briefly describe the reasons for your requested return. You must receive an RGA # before you return any goods to us and make sure that the RGA# appears on your return packing label. The product must be in original factory condition and returned in its original packaging. The package must include all accessories, packing material, inserts, manuals, warranty cards (not filled-out) and returned in the box in which it was originally shipped to be considered for credit or exchange. Our strict adherence to this policy enables us to offer you these brand name products at the lowest prices. Click here to view our full policy.

Shipping

Lockmart guarantees you the most efficient and quickest delivery in accordance with our shipping policies or the shipping policies of our manufacturers. We use common carriers and make every effort to fulfill your order in the most efficient manner. Lockmart shall not be liable for any loss, damage or expense of any kind resulting from delay in delivery. All our shipping offers apply only to the contiguous United States of America and not Canada, Alaska, Hawaii, Puerto Rico or APO/FPO addresses. For these locations, we do offer to ship to your freight forwarder, but do not allow freight forwarder pickups.

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